A couple of weeks ago I received a gift bag as part of a tour. This gift bag intrigued me as it included a giant calculator and upon seeing it I thought, “Well this is perfectly useless.”
Saying this, I should note that mathematics isn’t one of my strengths and that a calculator should have been a great gift. This would have been true several years ago, but we have Smartphones and other mobile devices now that can easily do this— so lugging around another device for calculations seems kind of silly.
This realization started me thinking about other tools and I came to the conclusion that we as trainers are doing the same thing, that is, we are giving outdated and useless tools to our students. Here our checklists, reference manuals, note cards and other job-aids are still needed but in their current format, they fail to take advantage of our student’s mobile devices. So in a sense, they are a little outdated and kind of useless.
Today I’ll talk a little more about this and give you some options on how to make these items valued again.
As trainers we recognize that our students may not need to internalize all of the information that we cover. We also recognize that our students will forget or lose much of the information that is covered. As such many of our strategies include ways to help our students access content after training has been completed.
Some of these strategies include giving our students manuals that they can go back to whenever they need. We also like to develop process guides and job-aids that users can print out and use on the job. Finally we may create reference materials that users can access to quickly find information that they need—phone lists, price guides and other like aids are handy tools to have available.
These needs are still true, but the problem with these tools is that rarely are these materials on hand. Often when our students need this information they have to go back and dig up the manual, print out a new checklist, or find the reference list that was developed. Rather than doing this though our students have found that winging it, asking someone nearby or just avoiding the task is often easier to do.
Because of this, we as trainers should be interested in making our tools more accessible to our students and a great way to do is by making these materials mobile friendly. Here we need to recognize that our students are constantly connected with their mobile devices and that these devices could easily contain all of our tools and more.
By making our tools mobile friendly, we would not only increase the likelihood of our student going back to our content, but we could also help them realize productivity gains. Here by taking advantage of the computing power in these devices our tools could automate some of their work by performing calculations; triggering alerts and notifications; and exporting their data into other forms and devices. These activities would then give our students more time to perform their other work and may cut down error rates associated with some tasks.
Mobile Performance Support Tools
In this light, moving your tools to a mobile friendly format seems like a great idea and to help with this need, I’ve developed the following table:
Now it may be awhile before you realize these mobile options, but that day needs to come. If not, then one day soon, your students are going to confront your tools like I confronted that gift bag calculator.